FAQ

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Frequently Asked Questions

Order

How can I cancel an order?

As long as your order status is “UNFULFILLED,” the order can be canceled from your end before 07:59 a.m. (GMT) of the next day.

The packaging process starts at 8 a.m. sharp in the morning, so please go ahead and cancel the order through the “MY ACCOUNT” page or the confirmation email that you received.

The order will not be eligible for cancellation if it has already been fulfilled. CS Operating Hours: 10:00 to 18:00 (GMT)

I made an error with my order. Is it possible to modify it?

We recommend canceling the original order and placing a new one. If you used a discount code, please contact customer service for a new code, as it cannot be reused.

If you placed a large order and find it difficult to cancel, our customer service team can help modify the order for you.

I made a mistake with my address. How can I correct it?

If you made an error with your address, please get in touch with our customer support team at contact@maanua.com without delay. Please be aware that once your order has been dispatched, we will be unable to assist with any changes.

Alternatively, you can contact the customer service of the courier, but any additional fees for address modifications will be your responsibility.

Free delivery worldwide

Enjoy free worldwide delivery on orders. No matter where you are, we’ll get your order to you with no additional shipping fees.

Satisfied or refunded

We are committed to your satisfaction. If you're not completely happy with your purchase, simply reach out to us, and we'll offer a full refund – no questions asked. Your happiness is our priority.

Top-notch support

Our customer support team is always here to assist you with any questions or concerns. We pride ourselves on offering exceptional service, ensuring you have the best experience every step of the way. Count on us to provide quick, helpful, and friendly support whenever you need it.

Secure payments

Shop with confidence knowing that your payments are fully secure. We use the latest encryption technology to protect your personal and financial information, ensuring a safe and seamless checkout experience every time.