Refund Policy
Refund Policy
Our return policy allows you 30 days from the date of receiving your item to request a return.
To qualify for a return, the item must be in its original condition—unworn, unused, with all tags intact, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please reach out to us at contact@maanua.com
Once your return is approved, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
For any questions or assistance regarding returns, feel free to contact us anytime at contact@maanua.com
Damages and Issues
We encourage you to carefully inspect your order upon delivery. If you discover that an item is defective, damaged, or incorrect, please contact us right away so we can address the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain products are not eligible for returns, including:
- Perishable items (e.g., food, flowers, or plants)
- Custom-made products (e.g., special orders or personalized items)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any questions or concerns about a specific item, please don’t hesitate to reach out to us.
Please note that we are unable to accept returns for sale items or gift cards.
Exchanges
To quickly receive the item you want, we recommend returning the product you have. Once your return is approved, you can place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being shipped within the European Union, you are entitled to cancel or return it within 14 days of delivery, for any reason and without needing to provide justification.
To qualify for a return, the item must be in its original condition: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
Once we receive and inspect your returned item, we’ll inform you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider. If you have not received your refund within 15 business days of approval, please contact us at contact@maanua.com for assistance.
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Enjoy free worldwide delivery on orders. No matter where you are, we’ll get your order to you with no additional shipping fees.
Satisfied or refunded
We are committed to your satisfaction. If you're not completely happy with your purchase, simply reach out to us, and we'll offer a full refund – no questions asked. Your happiness is our priority.
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Our customer support team is always here to assist you with any questions or concerns. We pride ourselves on offering exceptional service, ensuring you have the best experience every step of the way. Count on us to provide quick, helpful, and friendly support whenever you need it.
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